Support
Need help with the KrisAlis TV app on Android or iPhone/iPad? We're here to help. Reach out using any of the options below and we'll get back to you as soon as possible, usually within 1-2 business days.
Frequently Asked Questions
The live stream is not playing or shows a black screen.
We may be off air at the moment. Please try again later. If the problem continues while we are broadcasting:
- Check that your device is connected to the internet.
- Close the app completely and open it again.
- Make sure you have the latest version of the app from the App Store or Google Play.
The video keeps buffering or freezing.
Buffering is usually caused by a slow or unstable connection. Try switching between Wi-Fi and mobile data, moving closer to your router, or closing other apps that use the internet.
I can see the video but there is no sound.
Check that your device is not on silent or mute, turn up the volume, and tap the speaker icon on the player to unmute. Some browsers start videos muted until you tap the player.
Do I need an account or have to pay to watch?
No. KrisAlis TV is free to watch and does not require you to sign up or create an account.
Which devices are supported?
The KrisAlis TV app is available for Android phones and tablets on Google Play, and for iPhone and iPad on the App Store. You can also watch in any modern web browser at krisalistv.com.
How do I request deletion of my data?
Email krisalistv@gmail.com with the subject "Data Deletion Request". See our Privacy Policy for details.
Report a Problem
When contacting us about a problem, please include your device model, operating system version (for example, Android 14 or iOS 18), the app version, and a short description of what happened. This helps us fix the issue faster.